WEBVTT 00:00:00.000 --> 00:00:05.000 Hey what's going on my name is Anand I'm the founder of Watchimp and welcome to Watchimp on 00:00:05.000 --> 00:00:11.000 boarding and training portal. In this video I'm going to make sure that you get the best 00:00:11.000 --> 00:00:16.000 out of this training portal and how you can quickly get started with connecting your number, 00:00:17.000 --> 00:00:25.000 launching your first broadcasting campaign and building your first chatbot. So what we have 00:00:25.000 --> 00:00:31.000 done over here is we've created one page or landing page where you will get everything that you 00:00:31.000 --> 00:00:37.000 need. So you don't need to go to any other page for you to get started with Watchimp that is 00:00:37.000 --> 00:00:44.000 the beauty of this page. Now if you want to raise a ticket while following the whole thing and you 00:00:44.000 --> 00:00:49.000 get stuck somewhere you're not able to follow with the videos you can always go and raise a ticket. 00:00:50.000 --> 00:00:55.000 All you need to do is click on raise a ticket. That's where you need to put your name and your 00:00:55.000 --> 00:01:00.000 billing email through which you have either created your free account or you have created your 00:01:00.000 --> 00:01:08.000 paid account. You need to put that over here and our support team will get back to you within 24 00:01:08.000 --> 00:01:18.000 hours of business working days. Now talking about support we respect our employees time so we keep 00:01:18.000 --> 00:01:27.000 a healthy work balance for our team members. It starts at Monday to Friday 11 a.m. to 7 p.m. 00:01:27.000 --> 00:01:32.000 Indian standard time. So our support team will only be available in this particular time. 00:01:33.000 --> 00:01:38.000 But guess what? I'm going to make sure that you will not need to reach out to the support team 00:01:38.000 --> 00:01:45.000 if you're following this guide. Because I've done my best job on teaching everything step by step 00:01:45.000 --> 00:01:52.000 I've trust me I've been a good teacher all my life and I've done a great job. I should not 00:01:52.000 --> 00:01:57.000 praise myself but I'm really I'm a really good teacher and you will realize once you will go 00:01:57.000 --> 00:02:03.000 through my videos. So I will make sure that once you go through all these videos and try to follow 00:02:03.000 --> 00:02:11.000 along with it it'll be pretty easy for you to set up your WhatsApp API. Launch your first campaign 00:02:11.000 --> 00:02:17.000 and build your first chat bot. I'm going to make sure. Now the second thing is you have the platform 00:02:17.000 --> 00:02:24.000 log in very handy with you. So make sure you bookmark this thing. Bookmarking it is very simple if 00:02:24.000 --> 00:02:29.000 you're on browser just need to click on this star icon and name it whatever you want. You can name 00:02:29.000 --> 00:02:36.000 it as watch him training something like that. Why is it important so that it is handy for you to 00:02:36.000 --> 00:02:41.000 raise it referred to my to your bookmarks right you can quickly open this you know where to go 00:02:41.000 --> 00:02:46.000 where to raise a support ticket or where to get in touch with the team if you get stocks somewhere 00:02:46.000 --> 00:02:52.000 right now here in the right you can see all the training modules that we have and it starts with 00:02:52.000 --> 00:02:58.000 watch him on-boarding then bulk broadcasting live chat and chat bot builder we'll be adding more 00:02:58.000 --> 00:03:06.000 modules but keep in mind that this on-boarding and training portal has been built for the 90% 00:03:06.000 --> 00:03:12.000 of audience who want the simplest tutorial so if you're a tech savvy person and you want to go 00:03:12.000 --> 00:03:18.000 beyond this and learn about some of the advanced technical stuff then you might want to check out 00:03:18.000 --> 00:03:24.000 our YouTube videos where I will be covering more in-depth tech savvy things like how do you build 00:03:24.000 --> 00:03:30.000 some crazy API or webhook integration with make zp or or Pavley right for something like this you 00:03:30.000 --> 00:03:35.000 need to check out YouTube videos because I'll be talking about those things but for the 90% of the 00:03:35.000 --> 00:03:39.000 people who are watching this you don't actually need this I'm going to keep it very very simple you 00:03:39.000 --> 00:03:46.000 don't have to be tech savvy you don't have to come from that background add all right that's how I'm 00:03:46.000 --> 00:03:51.000 going to keep it that's how much I'm going to keep it simple for you guys now if you want to raise 00:03:51.000 --> 00:03:55.000 a ticket like I said you can click here or here it's the same link which it's going to take you to 00:03:55.000 --> 00:04:01.000 if you want to get a support on whatsapp you can always click here it will take you to a number 00:04:02.000 --> 00:04:07.000 where it's pre-written I need support and when you send us a message as I need support your chat 00:04:07.000 --> 00:04:13.000 gets assigned to our support department instead of the sales department right and by the way this 00:04:13.000 --> 00:04:17.000 is something you can do it for your team as well right you can build a chatbot like this where if 00:04:17.000 --> 00:04:22.000 somebody wants a support you can keep a keyword like this and whenever someone you know hits that 00:04:22.000 --> 00:04:26.000 it gets assigned to one of your department which is the support department or one of your team 00:04:26.000 --> 00:04:31.000 member who just take care of the support rather than giving it access to everybody so this will 00:04:31.000 --> 00:04:37.000 not go to the sales team it will rather go to the support team who can then help you out right so 00:04:37.000 --> 00:04:42.000 make sure you go through the right channels if you're just hitting us on facebook and instagram 00:04:42.000 --> 00:04:47.000 hey I need support it'll be very difficult for us to reach out to you right because what we need 00:04:47.000 --> 00:04:51.000 from you whenever you reach out to us is watch your email ID watch your whatsapp number if we don't 00:04:51.000 --> 00:04:56.000 have that it becomes very difficult for us to help you out so make sure when you're reaching out 00:04:56.000 --> 00:05:01.000 you give us a proper explanation of what is the problem that you're facing you share our email 00:05:01.000 --> 00:05:05.000 your share of phone number so that we can look into your account if you have a screenshot if you 00:05:05.000 --> 00:05:11.000 have a video or something like that share it with us because it makes it makes it easier for us to 00:05:11.000 --> 00:05:16.000 respond you back with the right you know kind of thing because if you are just sending hey I need help 00:05:16.000 --> 00:05:21.000 and then you don't reply anything then it becomes easier for a difficult for us to follow up with 00:05:21.000 --> 00:05:28.000 you right so I highly recommend and request you that whenever you're reaching out give us as much 00:05:28.000 --> 00:05:33.000 detail as possible and I will make sure that my support team gets back to you with as much detail 00:05:33.000 --> 00:05:38.000 as possible so that there's not much of a back and forth conversation between you and the support 00:05:38.000 --> 00:05:44.000 team and you get started as quickly as possible right that is what I want to do for most business owner 00:05:44.000 --> 00:05:52.000 I know time is precious and that's what I want to do for you guys now I'll be adding more training 00:05:52.000 --> 00:05:57.000 modules over here here we only have the basic ones to get started and 70% of the people are just 00:05:57.000 --> 00:06:03.000 using this they don't need any of the advanced stuff so I've kept it over here but we will be adding 00:06:03.000 --> 00:06:08.000 more modules over here so if you're watching this in future you might see more links over here 00:06:09.000 --> 00:06:14.000 now going to any of the modules is pretty simple just click on the link and it'll take you to the 00:06:14.000 --> 00:06:19.000 whichever section it is and the first thing you have to get started with is watch and onboarding 00:06:19.000 --> 00:06:24.000 which means connecting your WhatsApp number and you just have to follow four steps number one is 00:06:24.000 --> 00:06:29.000 connect your number set up your payment method verify your Facebook business manager but guess what 00:06:29.000 --> 00:06:34.000 if you're already running paid ads your Facebook business manager might already be verified or if 00:06:34.000 --> 00:06:41.000 you were already using some other alternative platform in the past like any other BSP then again 00:06:41.000 --> 00:06:47.000 your Facebook business manager might already be verified so that's the third thing you need to do 00:06:47.000 --> 00:06:51.000 and the fourth thing is you need to update your profile picture description website all kind of 00:06:51.000 --> 00:06:57.000 stuff so you know we'll be talking about those things number one is just follow with the video 00:06:58.000 --> 00:07:03.000 what you need to have in handy when you're just getting started is a new number that's not already 00:07:03.000 --> 00:07:08.000 registered with WhatsApp and if you have a number that you want to use which is already 00:07:08.000 --> 00:07:13.000 registered on WhatsApp then you need to delete that WhatsApp account I'm not talking about 00:07:13.000 --> 00:07:18.000 uninstalling it I'm talking about deleting it and when you delete that you lose all your chat all 00:07:18.000 --> 00:07:23.000 your conversation so I strongly recommend that you get a new number and connect it with WhatsApp 00:07:23.000 --> 00:07:29.000 rather than using your old number second is you get a proof of your business registration which 00:07:29.000 --> 00:07:36.000 is very important for us to you know get the approval for Facebook business manager and third is 00:07:36.000 --> 00:07:41.000 your GST certificate and it's only needed if you are an Indian business otherwise you don't need this 00:07:41.000 --> 00:07:47.000 right so there are four steps like I said which we need to follow in order to get started and then 00:07:47.000 --> 00:07:53.000 we have covered things like broad casting, live chat and all sort of thing there is a description 00:07:53.000 --> 00:08:00.000 and there's a video on the right hand side so I hope this is going to make your 00:08:01.000 --> 00:08:05.000 onboarding and training process much more smoother if you want to forward this to your team feel 00:08:05.000 --> 00:08:12.000 do that they can quickly follow up follow with this onboarding letter onboarding page and get started 00:08:12.000 --> 00:08:18.000 with using watch him now I have made sure that whether you want to do this on your own or you want 00:08:18.000 --> 00:08:25.000 to delegate this to your team member it's pretty easy just forward this and if you think that doing all 00:08:25.000 --> 00:08:32.000 of this what you see over here is not your capacity you can always hire us to do it for you but 00:08:32.000 --> 00:08:38.000 we will only do what you see over here right so it's pretty easy you can always hire someone as a 00:08:38.000 --> 00:08:45.000 VA to do that you can always forward this to do it for you but you can always hire us to do this 00:08:45.000 --> 00:08:53.000 for you it's just going to be a paid service but you know I know as a small business owner 00:08:54.000 --> 00:09:00.000 you know people do not want to pay for every single thing and I want to make sure that you don't 00:09:00.000 --> 00:09:07.000 have to pay for every single thing right I want to stay away from charging you for every little 00:09:07.000 --> 00:09:14.000 thing possible so if you can do this on your own good for you just follow the guide if you want to 00:09:14.000 --> 00:09:20.000 hire someone like a freelancer or a fiber or a VA just forward this page with them and tell them 00:09:20.000 --> 00:09:26.000 that hey I want to set this up do it for me or third option is if you want to hire us and 00:09:26.000 --> 00:09:32.000 save more time you can always reach out to us via contact us or via support we can offer you a 00:09:32.000 --> 00:09:37.000 paid service and set this up for you but guess what there's one place where we will still need 00:09:37.000 --> 00:09:43.000 you to be on a call with us to set it up which is your onboarding because when you're onboarding 00:09:43.000 --> 00:09:51.000 we need your number so that we can verify this via OTP all right that's it I hope you will enjoy 00:09:51.000 --> 00:09:58.000 all the tutorials that I've created make sure you also subscribe to our youtube channel because 00:09:58.000 --> 00:10:03.000 I'm going to be posting out more advanced videos for the tech savvy people and even you know small 00:10:03.000 --> 00:10:10.000 and medium-sized business owners so yeah that's it and get started with watching happy to see you 00:10:10.000 --> 00:10:17.000 and looking forward to grow your business on whatsapp have a good day bye