Hey what's going on my name is Anand I'm the founder of Watchimp and welcome to Watchimp on
boarding and training portal. In this video I'm going to make sure that you get the best
out of this training portal and how you can quickly get started with connecting your number,
launching your first broadcasting campaign and building your first chatbot. So what we have
done over here is we've created one page or landing page where you will get everything that you
need. So you don't need to go to any other page for you to get started with Watchimp that is
the beauty of this page. Now if you want to raise a ticket while following the whole thing and you
get stuck somewhere you're not able to follow with the videos you can always go and raise a ticket.
All you need to do is click on raise a ticket. That's where you need to put your name and your
billing email through which you have either created your free account or you have created your
paid account. You need to put that over here and our support team will get back to you within 24
hours of business working days. Now talking about support we respect our employees time so we keep
a healthy work balance for our team members. It starts at Monday to Friday 11 a.m. to 7 p.m.
Indian standard time. So our support team will only be available in this particular time.
But guess what? I'm going to make sure that you will not need to reach out to the support team
if you're following this guide. Because I've done my best job on teaching everything step by step
I've trust me I've been a good teacher all my life and I've done a great job. I should not
praise myself but I'm really I'm a really good teacher and you will realize once you will go
through my videos. So I will make sure that once you go through all these videos and try to follow
along with it it'll be pretty easy for you to set up your WhatsApp API. Launch your first campaign
and build your first chat bot. I'm going to make sure. Now the second thing is you have the platform
log in very handy with you. So make sure you bookmark this thing. Bookmarking it is very simple if
you're on browser just need to click on this star icon and name it whatever you want. You can name
it as watch him training something like that. Why is it important so that it is handy for you to
raise it referred to my to your bookmarks right you can quickly open this you know where to go
where to raise a support ticket or where to get in touch with the team if you get stocks somewhere
right now here in the right you can see all the training modules that we have and it starts with
watch him on-boarding then bulk broadcasting live chat and chat bot builder we'll be adding more
modules but keep in mind that this on-boarding and training portal has been built for the 90%
of audience who want the simplest tutorial so if you're a tech savvy person and you want to go
beyond this and learn about some of the advanced technical stuff then you might want to check out
our YouTube videos where I will be covering more in-depth tech savvy things like how do you build
some crazy API or webhook integration with make zp or or Pavley right for something like this you
need to check out YouTube videos because I'll be talking about those things but for the 90% of the
people who are watching this you don't actually need this I'm going to keep it very very simple you
don't have to be tech savvy you don't have to come from that background add all right that's how I'm
going to keep it that's how much I'm going to keep it simple for you guys now if you want to raise
a ticket like I said you can click here or here it's the same link which it's going to take you to
if you want to get a support on whatsapp you can always click here it will take you to a number
where it's pre-written I need support and when you send us a message as I need support your chat
gets assigned to our support department instead of the sales department right and by the way this
is something you can do it for your team as well right you can build a chatbot like this where if
somebody wants a support you can keep a keyword like this and whenever someone you know hits that
it gets assigned to one of your department which is the support department or one of your team
member who just take care of the support rather than giving it access to everybody so this will
not go to the sales team it will rather go to the support team who can then help you out right so
make sure you go through the right channels if you're just hitting us on facebook and instagram
hey I need support it'll be very difficult for us to reach out to you right because what we need
from you whenever you reach out to us is watch your email ID watch your whatsapp number if we don't
have that it becomes very difficult for us to help you out so make sure when you're reaching out
you give us a proper explanation of what is the problem that you're facing you share our email
your share of phone number so that we can look into your account if you have a screenshot if you
have a video or something like that share it with us because it makes it makes it easier for us to
respond you back with the right you know kind of thing because if you are just sending hey I need help
and then you don't reply anything then it becomes easier for a difficult for us to follow up with
you right so I highly recommend and request you that whenever you're reaching out give us as much
detail as possible and I will make sure that my support team gets back to you with as much detail
as possible so that there's not much of a back and forth conversation between you and the support
team and you get started as quickly as possible right that is what I want to do for most business owner
I know time is precious and that's what I want to do for you guys now I'll be adding more training
modules over here here we only have the basic ones to get started and 70% of the people are just
using this they don't need any of the advanced stuff so I've kept it over here but we will be adding
more modules over here so if you're watching this in future you might see more links over here
now going to any of the modules is pretty simple just click on the link and it'll take you to the
whichever section it is and the first thing you have to get started with is watch and onboarding
which means connecting your WhatsApp number and you just have to follow four steps number one is
connect your number set up your payment method verify your Facebook business manager but guess what
if you're already running paid ads your Facebook business manager might already be verified or if
you were already using some other alternative platform in the past like any other BSP then again
your Facebook business manager might already be verified so that's the third thing you need to do
and the fourth thing is you need to update your profile picture description website all kind of
stuff so you know we'll be talking about those things number one is just follow with the video
what you need to have in handy when you're just getting started is a new number that's not already
registered with WhatsApp and if you have a number that you want to use which is already
registered on WhatsApp then you need to delete that WhatsApp account I'm not talking about
uninstalling it I'm talking about deleting it and when you delete that you lose all your chat all
your conversation so I strongly recommend that you get a new number and connect it with WhatsApp
rather than using your old number second is you get a proof of your business registration which
is very important for us to you know get the approval for Facebook business manager and third is
your GST certificate and it's only needed if you are an Indian business otherwise you don't need this
right so there are four steps like I said which we need to follow in order to get started and then
we have covered things like broad casting, live chat and all sort of thing there is a description
and there's a video on the right hand side so I hope this is going to make your
onboarding and training process much more smoother if you want to forward this to your team feel
do that they can quickly follow up follow with this onboarding letter onboarding page and get started
with using watch him now I have made sure that whether you want to do this on your own or you want
to delegate this to your team member it's pretty easy just forward this and if you think that doing all
of this what you see over here is not your capacity you can always hire us to do it for you but
we will only do what you see over here right so it's pretty easy you can always hire someone as a
VA to do that you can always forward this to do it for you but you can always hire us to do this
for you it's just going to be a paid service but you know I know as a small business owner
you know people do not want to pay for every single thing and I want to make sure that you don't
have to pay for every single thing right I want to stay away from charging you for every little
thing possible so if you can do this on your own good for you just follow the guide if you want to
hire someone like a freelancer or a fiber or a VA just forward this page with them and tell them
that hey I want to set this up do it for me or third option is if you want to hire us and
save more time you can always reach out to us via contact us or via support we can offer you a
paid service and set this up for you but guess what there's one place where we will still need
you to be on a call with us to set it up which is your onboarding because when you're onboarding
we need your number so that we can verify this via OTP all right that's it I hope you will enjoy
all the tutorials that I've created make sure you also subscribe to our youtube channel because
I'm going to be posting out more advanced videos for the tech savvy people and even you know small
and medium-sized business owners so yeah that's it and get started with watching happy to see you
and looking forward to grow your business on whatsapp have a good day bye